What happens at the end of my paid subscription?

You will receive a notification one month before your subscription expires, prompting you to renew it. Moving forward, each time you log in to your account, we will remind you of the remaining time you have to complete the subscription renewal process:

  • A warning flag will appear on the subscription status indicator as a gentle reminder to renew your subscription.

  • Moreover, we will send you an email notification about the approaching expiration of your subscription.

If your subscription expires, your account will not be deleted. You can easily renew it by logging in through a web browser (not on a phone or tablet) and following the necessary steps to complete the renewal process.

Failure to renew your subscription will result in a temporary loss of access to your SecureSafe until the renewal process is completed.

Please note that we do not automatically process charges to your credit card for account renewals.