I do not receive a SMS on my cell phone and I cannot log in.

There could be various reasons why you are not receiving an SMS on your cell phone and are unable to log in. Here are some troubleshooting steps that may help resolve the issue:

  • Follow this link and we will send you a few SMS messages using different routes to find a route that is working for your mobile.

  • Customers from Switzerland: Please contact eCall directly by e-mail.

  • Be patient. Sometimes, it may take a little longer to receive the SMS, depending on your phone provider and country.

  • Ensure that your cell phone has a strong signal by moving to an area with better cellular reception.

  • Please make sure that you have entered the correct cell phone number.

  • Attempt to access your account again at a different time or from a different location.