What are conflicted copies?

When multiple individuals are working on the same file simultaneously, it can be challenging to determine which version is the most up-to-date. To prevent any edits from being lost, the SecureSafe desktop application will save both versions but only synchronize one. The alternate version will be labeled with a name, timestamp, and the extension "conflicted copy," and it will be stored locally on the computer of the user who created it. If you come across a file with the "conflicted copy" extension on your computer, it is your responsibility to merge the two files. Alternatively, you can rename the file, and it will sync normally.

A conflicted copy is created if:

  • Two individuals are working on the same document at the same time.

  • Two individuals create a file with identical names in the same directory.

  • One person leaves a document open in a program with autosave enabled, and another person starts working on it simultaneously.

To avoid conflicted copies, it is recommended to set up a designated "Currently under edit" folder. Prior to making any changes to a document, follow these steps:

  1. Sync all files to ensure that no one else is working on the document.

  2. Move the file to the “Currently under edit” folder.

  3. Sync this change so your team members know someone is working on the document.

  4. Edit the document as desired.

  5. After completing your edits, move the file back to its original folder and synchronize all changes.