Mobile
      Back to home
      1. SecureSafe
      2. FAQs
      3. Mobile

      What do I do if Touch ID/fingerprint authentication does not work on my device?

      For iPhone/iPad users:

      In order to utilize Touch ID for logging into your SecureSafe account, certain requirements need to be met:

      • Your device must have a Touch ID sensor (available on iPhone 5S or later models and iPad Air 2 or later models).

      • Your device must have iOS 8 or later installed.

      • The Touch ID feature must be activated to unlock the device.

      • Touch ID must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard when logging in for the first time.

      For Android phone users:

      To use Fingerprint Authentication to log in to your SecureSafe account, the following requirements must be met:

      • Your Android device must have a fingerprint sensor.

      • Fingerprint Authentication for SecureSafe is compatible only with devices running Android 6.0 (Marshmallow) or newer versions.

      • The Fingerprint Authentication feature must be activated to unlock the device.

      • Fingerprint Authentication must be manually enabled in the Settings tab of the SecureSafe app or via the setup wizard when logging in for the first time.