SecureSafe Functionalities
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      Lost Your Password? Here's How to Recover Your SecureSafe Account

      Learn how to regain access to your SecureSafe account using your recovery code, should you ever forget your password.

      In the event that you happen to forget your SecureSafe password, there is no need to fret. You can easily regain access to your account by using the 36-digit recovery code that you were provided with when you first created your account. Follow these simple steps to use the recovery code and get back into your SecureSafe account:

      1. Find the print copy of your recovery code PDF, or locate the downloaded PDF on your device.

      2. Open your web browser and navigate to the recovery page. 

      3. Enter the recovery code from your PDF in the six designated fields accurately to regain access to your account.

        Enter the recovery code from your PDF in the six designated fields accurately to regain access to your account.

      4. Proceed by clicking on Continue.
      5. If you have enabled two-factor authentication, a unique code will be sent to your mobile phone via text message. Simply enter this code into the designated Code field when prompted on the Recover access data window.

        If you have enabled two-factor authentication, a unique code will be sent to your mobile phone via text message. Simply enter this code into the designated Code field when prompted on the Recover access data window.

      6. Click on the Finish login button to advance to the Reset password window.

      7. Enter your username in the designated Username field.

        Define a new password in the "Reset password" window.

      8. Enter your new password in the designated Password field.

      9. Re-enter your new password in the Password (repeat) field.

      10. Check the password Strength indicator to confirm that the password you have chosen in the previous step is secure.

      11. Save your changes and log into your account by clicking on Save and log in.

      12. Once your account has been successfully recovered, you will receive an email notification informing you of the successful completion of the recovery process.

        Once your account has been successfully recovered, you will receive an email notification informing you of the successful completion of the recovery process.

      If you find yourself without your recovery code or password, we are unable to provide you with a new code or password since we do not store this sensitive information in our systems. This intentional decision ensures the highest level of security and privacy protection for our users.

      If you are unable to access your account, we can assist you in deleting it if you prefer. Additionally, if you hold a Silver or Gold account, please contact us, and we will help you create a new account at no extra cost.