What do I do if I have forgotten my username?

If you can't remember your username, here are some steps you can try in order:

  • Option 1: We suggest checking the email account linked to your SecureSafe account. Look for the "Welcome to SecureSafe" email, where you should find the initial email we sent you when you created your SecureSafe account. This email will include your username.
  • Option 2: If you are unable to locate the welcome email mentioned in Option 1, we suggest utilizing your recovery code to restore access to your SecureSafe account. Simply follow the steps outlined in the designated article for guidance on this process.
  • Option 3: If you are unable to find your welcome email or recovery code, please reach out to our customer support team using the contact form provided.