What do I do if I have forgotten my password?

If you cannot recall your password, you will need to reset your account in order to set a new password. Follow the steps outlined in the guide on recovering your SecureSafe account to reset your account.

Please note: As part of our zero knowledge system architecture, SecureSafe cannot reset your password for you, nor can we provide a copy of your unique recovery code. Your password is not stored in our system for security reasons. If you forget your password and recovery code, unfortunately, your data will be permanently inaccessible.