What do I do if I encounter an "Invalid username or password" error when trying to access SecureSafe, despite using my correct login credentials?

When encountering an error message when trying to log in to your SecureSafe account, your network may have incorrectly been blocked. Follow the steps outlined in this article to temporarily unblock access to your network.

If you’re encountering an error message when trying to access SecureSafe, please follow the information below; access from your network may have incorrectly been blocked.

Please try to log in through the SecureSafe web application using your username and password on the same device you have encountered this problem on. Solving the Captcha should temporarily unblock access for your network.

Alternatively, you can try to unblock yourself using this link on the device your are trying to access the application from. This link will lead you to a mostly blank page, displaying only “ok” in the upper left corner. Once this “ok” message has been displayed, you can close the window.

Once you successfully completed the steps above, please try to log in to the application again on the same device.