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SecureSafe FAQs (Classic)
Applies to the classic version only. For Next Generation SecureSafe, see below.
General
- Where do I find my login on securesafe.com?
- How can I still register or sign up for Classic SecureSafe?
- How can I send files securely?
- How can I use password categories?
- What do I do if I encounter an "Invalid username or password" error when trying to access SecureSafe, despite using my correct login credentials?
Account
- What happens at the end of my paid subscription?
- What do I do if I have forgotten my username?
- What should I do if my account is locked?
- What do I do if I have forgotten my password?
- How can I renew/upgrade my subscription?
- What is the recovery code?
- Troubleshooting Login Issues: Common Causes and Solutions
- How do I redeem a voucher for a private safe?
- How do I activate 2-factor authentication (2FA)?
- I do not receive a SMS on my cell phone and I cannot log in.
- How do I delete my SecureSafe account?
Mobile
- What do I do if I have lost my mobile phone?
- What do I do if Touch ID/fingerprint authentication does not work on my device?
- How can I activate and use the password autofill feature on my Android phone?
- How can I enable and use the password autofill feature on my iPhone?
- How can I access my stored passwords without internet access?
Desktop
- Update Support for macFUSE (macOS Tahoe)
- How do I change the language in the SecureSafe desktop application?
- Will my files still be saved in my SecureSafe if I delete them from the local folder?
- Why are there elements in my SecureSafe folders that are not synced?
- What are conflicted copies?
- How do I enable and use iOS' Touch ID on my desktop application?
- How do I activate local encryption in SecureSafe on macOS?
- How do I configure my Mac to activate Deep Links in the Finder?
Data Inheritance
- What is data inheritance?
- What is the timeframe for beneficiaries to access and download the data?
- Can I still access the download as a beneficiary if the subscription has expired?
- Can beneficiaries gain access to my account?
- What information can beneficiaries access?
- Who triggers the inheritance process?
- How do I activate the data inheritance feature?
- Will data be transferred to beneficiaries immediately after activating this feature?
- Will the files be transferred immediately after code activation?
- What is the blocking period?
- What do I have to consider when setting the blocking period?
- What is the activation code?
- How do I pass on the activation code to my person of trust?
- How does the automatic assignment work?
- How can I deactivate automatic assignment?
- What is the difference between beneficiary and activator?
- What information is needed when setting up the data inheritance feature?
- Why do I have to enter my contact details when configuring the data inheritance feature?
- How do I set up data inheritance?
Team Safe
- How can I create a team safe?
- How do I share a link in a team safe?
- How do I increase the shared storage in a team safe?
- How do I redeem a voucher for a team safe?
- How do I prolong or renew a team safe subscription?
- How do I add more members to a team safe?
- What roles can be assigned to a team safe member?
- How do I change the role and rights of another member as an administrator of a team safe?
- How do I accept a team safe invitation?
- How do I invite a new team safe member?