Explore our comprehensive FAQ section to find answers to common inquiries about team safes.
How do I share a link in a team safe?
How do I increase the shared storage in a team safe?
How do I redeem a voucher for a team safe?
How do I prolong or renew a team safe subscription?
How do I add more members to a team safe?
What roles can be assigned to a team safe member?
How do I change the role and rights of another member as an administrator of a team safe?
How do I accept a team safe invitation?
How do I invite a new team safe member?
Is your question not listed above? Find more answers under our dedicated FAQ pages on the following topics:
How can I create a team safe?
Please consult our guide on creating a team safe.
How do I share a link in a team safe?
For instructions how to share a link in a team safe, refer to our resources on organizing files in your team safe.
How do I increase the shared storage in a team safe?
If you wish to expand the shared storage capacity, feel free to reach out to us at sales@dswiss.com, and we will gladly assist you.
How do I redeem a voucher for a team safe?
If you have a voucher code, you can easily redeem it by entering it into the specified field when setting up a new team safe. Please find more information on the process of creating a new team safe in the designated guide.
How do I prolong or renew a team safe subscription?
Please consult our guide on setting up your team safe and managing your subscription.
If you wish to increase your shared storage capacity, please reach out to us for assistance at sales@dswiss.com.
How do I add more members to a team safe?
Please consult our guide on managing members of a team safe.
What roles can be assigned to a team safe member?
Please consult our guide on managing members of a team safe.
How do I change the role and rights of another member as an administrator of a team safe?
To change the role and rights of another member as an administrator of a team safe, follow these steps:
1. Log in to your SecureSafe account using your preferred web browser.
2. Select the desired Team Safe from the drop-down menu located in the upper left-hand corner of the screen.
3. Click on the member's icon on the left-hand side, which is typically represented by two silhouettes.
4. Right-click on the name of the team member whose role you wish to edit and then select the Edit option.
5. A window will appear, allowing you to choose the new role for the member from the drop-down menu labeled Role.
6. Select the appropriate role for the team member based on the permissions you want to grant them within the team safe.
How do I accept a team safe invitation?
- When you are invited to join a team safe, you will find an invitation e-mail in your inbox.
- Open this e-mail and click the join team safe link.
- Fill in the security code, which you received either by SMS or otherwise got from the team safe admin.
- Confirm by clicking on Continue.
- If you already have a SecureSafe account, simply click the link I already have an account. The team safe will then appear in your existing account.
- Otherwise, create a new account by providing a username, password and e-mail address in the appropriate fields. Tick the Terms of service box and click on Create new account. Your SecureSafe is immediately created and you will have access to any team safe you have been invited to. For more information on how to create a SecureSafe account, please consult our guide on the topic.
How do I invite a new team safe member?
- Click on the dropdown menu in the upper left-hand corner of your SecureSafe and choose the relevant team safe.
- Click on the members icon.
- From here, click on the Invite button.
- Populate the fields with the relevant information of the individual you wish to invite to your team safe:
- Enter a nickname.
- Provide a valid e-mail address.
- Select a role for the new member. The chosen role decides what rights he or she has.
- If needed, change the invitation language.
- To protect your shared files, you must provide each new member with a one-time security code, which they need to gain access to the team safe. You can either choose to view and communicate this code manually (e.g. by phone), or you can send it by SMS.
- Once the new member has accepted your invitation, their status will change from Invited to Activated.
For more information, please refer to our guide on managing members of a team safe.