SecureSafe
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FAQs
Getting Started with SecureSafe
About SecureSafe
Getting Started
Settings and Configurations
User Settings
Account Configuration
SecureSafe Functionalities
Managing Passwords
Managing Files
Mail In
Data Inheritance
Managing Team Safes
FAQs
General
Account
Mobile
Desktop
Data Inheritance
Team Safe
Browser Extension
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SecureSafe
FAQs
Getting Started with SecureSafe
About SecureSafe
Getting Started
Settings and Configurations
User Settings
Account Configuration
SecureSafe Functionalities
Managing Passwords
Managing Files
Mail In
Data Inheritance
Managing Team Safes
FAQs
General
Account
Mobile
Desktop
Data Inheritance
Team Safe
Browser Extension
FAQs
Help and Support: Contact Us
General
How can I send files securely?
How can I use password categories?
What do I do if I encounter an "Invalid username or password" error when trying to access SecureSafe, despite using my correct login credentials?
Account
What happens at the end of my paid subscription?
What do I do if I have forgotten my username?
What should I do if my account is locked?
What do I do if I have forgotten my password?
How can I renew/upgrade my subscription?
What is the recovery code?
How do I redeem a voucher for a private safe?
How do I activate 2-factor authentication (2FA)?
I do not receive a SMS on my cell phone and I cannot log in.
How do I delete my SecureSafe account?
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Mobile
What do I do if I have lost my mobile phone?
What do I do if Touch ID/fingerprint authentication does not work on my device?
How can I activate and use the password autofill feature on my Android phone?
How can I enable and use the password autofill feature on my iPhone?
How can I access my stored passwords without internet access?
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Desktop
How do I change the language in the SecureSafe desktop application?
Will my files still be saved in my SecureSafe if I delete them from the local folder?
Why are there elements in my SecureSafe folders that are not synced?
What are conflicted copies?
How do I enable and use iOS' Touch ID on my desktop application?
How do I activate local encryption in SecureSafe on macOS?
How do I configure my Mac to activate Deep Links in the Finder?
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Data Inheritance
What is data inheritance?
What is the timeframe for beneficiaries to access and download the data?
Can I still access the download as a beneficiary if the subscription has expired?
Can beneficiaries gain access to my account?
What information can beneficiaries access?
Who triggers the inheritance process?
How do I activate the data inheritance feature?
Will data be transferred to beneficiaries immediately after activating this feature?
Will the files be transferred immediately after code activation?
What is the blocking period?
What do I have to consider when setting the blocking period?
What is the activation code?
How do I pass on the activation code to my person of trust?
How does the automatic assignment work?
How can I deactivate automatic assignment?
What is the difference between beneficiary and activator?
What information is needed when setting up the data inheritance feature?
Why do I have to enter my contact details when configuring the data inheritance feature?
How do I set up data inheritance?
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Team Safe
How can I create a team safe?
How do I share a link in a team safe?
How do I increase the shared storage in a team safe?
How do I redeem a voucher for a team safe?
How do I prolong or renew a team safe subscription?
How do I add more members to a team safe?
What roles can be assigned to a team safe member?
How do I change the role and rights of another member as an administrator of a team safe?
How do I accept a team safe invitation?
How do I invite a new team safe member?
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Browser Extension
How can I delete passwords?
How can I edit passwords?
How can I add passwords?
How are passwords entered directly into the login field?
Can two-factor authentication (2FA) be used for the browser extension?
How do I log in to my SecureSafe password manager via the browser?
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